Buying items.

All products listed on our website are in stock and available for immediate purchase, pickup ​or shipping. Pre-sale viewing is available by appointment only. If you'd like to see an item in person before purchasing, please contact us to schedule a viewing time​ (see details below). Pickups are also by appointment only. To ensure a smooth experience, please book your pickup time in advance. Each item is unique and sold individually, so the product you see in the photos is the exact one you’ll receive.

Local & Interstate Delivery.

If you need local delivery or interstate shipping, we've got you covered! While the option to pay for shipping in advance is not available during checkout, we are happy to provide you with a custom shipping quote. Simply click here be to visit our Shipping Quote page to obtain a quote.

Returns.

All sales are final. We do not accept returns if you have changed your mind, so please purchase wisely.

If you are unsure about purchasing an item, you can arrange pre-sale viewing to make sure the item is perfect for your needs. Pre-sale viewing is available at our warehouse from Monday to Saturday by appointment ONLY, as we are not open all the time.

If you do require Pre-sale viewing, please text Laurie on 0410 325 190 to make an appointment.

Faults or damage.

Occasionally we sell floor stock items that may have minor imperfections. These floor stock items have been reduced in price accordingly and the imperfections are either stated in the product description or included by way of close-up photos in the product photo gallery.

Our furniture is individually handcrafted and incorporates light distressing and antiquing techniques as part of the finish. This is not to be mistaken as damage as it's part of the overall effect of the finish.

In the unlikely event that you receive an item that has damage or faults that was not disclosed in the product description or photos, we will repair the damage at our own cost or replace the item with a new one. If we don't have replacement stock we will refund you in full.

If you believe you have received a faulty or damaged item, we must be notified within 7 days after receiving the item.  Please email us at ufwsydney@gmail.com and we will contact you to resolve the problem.

Uncollected goods.

All items purchased must be picked up within 14 days or commercial storage fees may apply. If you require extended time before picking up your item, you must let us know after purchasing your item.

When goods have been purchased but haven’t been collected for a long period, we must follow specific disposal and notification procedures outlined in the Uncollected Goods Act 1995.